Alekki Oy is responsible for Salonkitukku's online store

We are a completely domestic online store and we are here for you. We test all our products ourselves first, so we know for sure that they are of high quality and functional. If you have any questions about delivery, products or cooperation, you can send us a message. We will answer you soon.

Salonkitukku is one of the subsidiary names of Alekki Oy. Whenever the name Salonkitukku is used, the actual company is Alekki Oy. Invoices and other official documents always state Alekki Oy.

Contact information

All contacts: myynti@salonkitukku.com, by phone at 044 971 9745 or via the contact form found on the Contact Us page .

General

These terms and conditions of sale and delivery apply to transactions between Alekki Oy, business ID 3427445-6 (hereinafter referred to as the seller), and its consumer customers. Both parties undertake to comply with the terms and conditions in force at the time of placing the order. In addition, mandatory consumer protection legislation applies to consumer transactions. These terms and conditions of sale and delivery replace all previous terms and conditions of sale and delivery.

Corporate customers

These terms and conditions apply to transactions between business customers (B2B) to the extent that mandatory legislation does not provide otherwise. For business customers, the Finnish Sales Act applies. Business customers do not have the right of withdrawal or the 14-day right of return under the Consumer Protection Act, unless otherwise specifically agreed.

The corporate customer is responsible for ensuring that it has the right to place an order on behalf of the organization it represents. The corporate customer must inspect the delivery without delay after receipt. Any errors or deficiencies must be reported within a reasonable time, but no later than 7 days after delivery, unless otherwise required by mandatory legislation. The seller's liability to the corporate customer is always limited to the value of the defective product, and the seller is not liable for indirect damages, such as loss of business profit, production interruptions or other indirect costs.

The payment terms of the corporate customer are determined as agreed upon in connection with the order.

Order and delivery

Delivery methods and areas

Salonkitukku currently delivers products to Finland and other EU countries.

You can choose to pick up from the Sastamala or Huittinen branch or delivery via Posti, PostNord, Matkahuolto or DB Schenker. From the transport services, you can choose delivery to the destination, pick up from a parcel machine or pick up from the nearest pick-up point.

Pick-up from Huittinen location: You can pick up your order from Huittinen location at: R Salonki, Lauttakylänkatu 18, 32700 Huittinen. You will receive a notification via text message when your order is ready for pickup.

Pick-up from Sastamala location: You can pick up your order from the Sastamala location at: PR Salonki, Puistokatu 7, 38200 Sastamala. You will receive a notification via text message when your order is ready for pickup.

Parcel machine: You can choose to have your parcel delivered to a parcel machine. You will receive a text message to your phone notifying you of the arrival of your parcel and a PIN code to collect your parcel from the machine. Remember to provide your phone number when placing your order. The parcel will usually arrive at the machine 1–3 business days after it is sent. If the machine is full or there is a fault, the parcel will be directed to a service point.

Local Post: The postal package will be delivered to the local post office of your choice. In most locations, the package can be picked up after 4 p.m. on the weekday following the date of shipment. In some locations, the delivery time may be two business days due to Posti's delivery terms. You will receive a shipping confirmation and a tracking number for the package in your email. You will also receive a text message when the package is available for pickup from your local post office.

Transportation to destination: Delivery according to the service provider's transportation schedules.

Delivery times and delays

We aim to ship all orders placed before 2pm on weekdays on the same day. However, orders will be shipped the next business day at the latest. We carefully package all orders ourselves. The delivery time for products in stock is 1-4 business days, depending on the delivery method. The delivery time for products that are not in stock is 1-3 weeks.

During peak times and major promotions such as Black Week and Christmas, delivery times may be longer than usual for reasons beyond our control. We will do our best to work with the shipping companies to ensure that your order arrives as quickly as possible.

If the delivery is significantly delayed, the customer has the right to cancel the order to the extent that the delivery has not yet been made. The seller is not responsible for delivery delays caused by force majeure, such as natural disasters, strikes or other unexpected events. However, the seller always tries to inform the customer of any possible delays in these situations. If the force majeure lasts for an unreasonably long time, both parties have the right to terminate the contract without liability for damages.

Shipping fees

The delivery fee is determined by the selected delivery method.

• Home delivery: 15,90 €
• Pick-up point: 9,90 €
• Parcel machine: 9,90 €
• Pick-up at R Salonki, Huittinen: 0 €
• Pick-up at PR Salonki, Sastamala: 0 €
• For orders over €100, we offer free shipping to Finland.

Shipping methods and their prices are also displayed at checkout before confirming the order.

Electronic contract documents

An order in the online store constitutes a binding agreement between the customer and Alekki Oy when the seller has confirmed the order. The contractual documents are the product and order information provided in the online store, the order confirmation, and these terms and conditions of sale and delivery. The contract is concluded electronically, and no separate paper contract document is delivered. The customer is responsible for ensuring that the information provided in connection with the order (such as contact information and delivery address) is correct.

Sold out products

A product may sometimes be temporarily out of stock or out of stock. We will notify the customer without delay and estimate a possible delivery time if more of the product becomes available. If the product cannot be delivered, we will offer a similar replacement product or alternatively cancel the order and refund any payments made without delay.

Canceling an order

If you wish to cancel or change your order, please contact us as soon as possible. Once an order has been processed, it may not be possible to change it before delivery. We process orders quickly, so unfortunately we cannot guarantee that a cancellation or change request received by email will be taken into account before the order is dispatched. The consumer's statutory 14-day right of withdrawal after delivery remains in accordance with these terms and conditions.

Payment and payment methods

Ordered products remain the property of Salonkitukku until the full purchase price has been paid to Salonkitukku's account. Salonkitukku may check the customer's credit information if it wishes.

Payment can be conveniently made in several different ways. The online store's payment processors are Stripe and Paytrail. Once you have paid for your purchase in the online store, you will receive a confirmation of the payment from the payment processor (Stripe or Paytrail) to your email. Once your order has been processed by Salonkitukku, you will receive a receipt with a tax breakdown by email.

Payment methods:

– Online banking
– Card payment (debit or credit)
– MobilePay
– Transfer
– Apple Pay
– Google Pay
– Klarna
– OP Invoice
– OP Overdraft
– Walley invoice/installment payment
– ​​Walley corporate invoice

Please note that choosing invoice or installment payment requires a credit decision from the bank or lender.

Tariff

We reserve the right to cancel an order due to an obvious and clear price error. An obvious price error refers to, for example, a situation where the price of a product differs significantly from its actual selling price due to technical or human error. Prices are stated in euros (€) and include Finnish VAT (25.5%), unless otherwise stated in connection with the product.

If you want to purchase products in larger quantities, you can also ask us for a quote for the product lot you want.

Returns and exchanges

Right of exchange and return

The consumer has the right to exchange or return the product within 14 days of receiving it, in accordance with the Consumer Protection Act. The product must be returned without delay, but no later than 14 days after submitting the return notification. The 14-day return right does not apply to business customers.

The right to return is subject to the condition that the product is unused, in substantially unchanged condition and in its original packaging to the extent possible for inspection. If the product has been used or handled carelessly, the right to return will lapse. The return must include all parts supplied with the product, including the instructions for use.

Return instructions

All returns must be notified in advance to our customer service by email at myynti@salonkitukku.com. Simply returning the product or not picking up the shipment is not sufficient to cancel the order. It is the customer's responsibility to prove that the cancellation notification has been made.

If the customer does not pick up the shipment without a legally required cancellation notice, we will charge the actual delivery, return and handling costs, however, at least €20.

Return costs

The customer is responsible for the costs of returning the product. A return and handling fee of €12 will be charged, which will be deducted from the amount to be refunded.

Trammels

The right to exchange and return does not apply to the following products:

• Hygiene products, such as gels, liquids, greases and hair care products
• Custom products, such as furniture
• Training (remote, live or online training)

The money for returned products will be refunded to the account provided by the customer no later than two weeks after receiving the return.

Complaints

If there is a defect or other fault in the product, please contact our customer service as soon as possible after discovering the defect or fault. You can make a complaint by email to myynti@salonkitukku.com. We process all complaints without delay and strive to resolve the situation as quickly and smoothly as possible. If a defect is found in the product, we will primarily repair it or deliver a new equivalent product in its place.

The buyer must follow the seller's instructions when handling a complaint. The buyer has no right to demand delivery if there has been a change in circumstances that substantially alters the relationship between the originally agreed performance obligations. The buyer must follow the seller's instructions on a case-by-case basis in complaint situations.

Product liability and warranty

Seller's product liability

The seller is responsible for the safety of the products and that they do not pose a danger to users. The seller undertakes to comply with all applicable laws and regulations regarding the marketing and sale of the products.

Product use

The customer is responsible for using the products in accordance with the manufacturer's instructions for use and safety. The seller is not liable for any damage caused by incorrect or improper use of the product.

Product quality and description

The Seller undertakes to provide products that meet the applicable quality requirements and standards. The products are accurately described on the website. However, the Seller cannot guarantee that the product catalog is error-free or complete.

We strive to keep all product and price information up to date. We reserve the right to correct any typographical, image, technical or price errors that may occur in the online store. Product images are for guidance only, and the color or appearance of the product may differ slightly from the images, for example due to monitor settings or changes made by the manufacturer.

If the product information in the online store has been obviously incorrect, we are not obligated to deliver the product with incorrect information.

Warranty

The seller does not provide a warranty for the products. The products have a manufacturer's warranty, which varies by product. The absence of a warranty does not limit the consumer's statutory rights based on liability for defects. For warranty matters, please contact customer service at myynti@salonkitukku.com.

Other conditions

Applicable law

These terms and conditions and the rights and obligations related to them are governed by Finnish law. Any disputes shall be resolved primarily through negotiations.

The consumer has the right to refer any dispute to the Consumer Advice Service or the Consumer Disputes Board.
For more information, see www.kkv.fi and www.kuluttajariita.fi.

Changing the terms and conditions

We reserve the right to make changes to our online store, prices and these terms and conditions of sale and delivery without prior notice. The changes will only apply to orders placed after they come into effect. By accessing or using any part of the site, you agree to be bound by these terms and conditions.

Validity of contract terms

If individual provisions of these general terms and conditions of sale and delivery are invalid, this shall not affect the remaining parts of the agreement. If any provision is invalid, the provisions of law shall apply to the content of the agreement.

Insurances

The seller maintains the necessary insurance policies that cover the risks arising from the sale of the product.